Terms and Conditions of Use, Purchases and Donations made at thedoor.org.uk

1.Limited Liability

The Door Youth Project (“we”) accept no liability for your use of this website or for any damages potentially arising from it.  Our services are provided ‘as is’ and without any warranty expressed or implied.  You are using the services available at your own risk.

2. Intellectual Property

The content made available to you on this website remains the property of The Door and is protected by international copyright laws.  You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content supplied to you on this website without our prior permission, nor may you use any such content in connection with any business or commercial enterprise.

3. Payment and refunds

     3.1 Paying for The Door’s services

Your payment covers the process of administering your application for support.  We will only be able to proceed with your application on receipt of acceptable payment.  However your payment does not guarantee the provision of our support.  If it is clear to us from your initial application that we are not in a position to provide appropriate support and an assessment meeting is deemed unnecessary, we will inform you and refund your payment.  However, if following an assessment meeting it is decided not to proceed with support for whatever reason, or if despite our best endeavours it has not been possible to convene an assessment meeting, no refund will be issued.

     3.2 Gift cards and certificates purchased at thedoor.org.uk/shop

By checking out this basket, you are agreeing to make a donation to The Door Youth Project (charity registered in England & Wales no. 1131919).

Under charity law, you do not have the right to ask for your donation to be returned to you.  Purchase of a gift package constitutes a donation, so The Door Youth Project (“we”) are unable to offer a refund unless unauthorised use of your payment card or other payment method is proven.  If your card is lost or stolen, or you become aware of fraudulent use of your card or payment method, you must notify your card or payment provider in accordance with their reporting rules.

Please note that whilst every effort will be made to use your donation in the area indicated, we reserve the right to use it for our general charitable purposes where necessary.

If you have confirmed that you are a UK taxpayer in accordance with the requirements of the UK Government’s Gift Aid scheme as they apply from time to time and have elected for us to reclaim Gift Aid on this donation, we will do so.

Thank you very much for your gift!

 4. Privacy

The Door’s Privacy Policy forms part of these terms.  By agreeing to these terms, you are giving your consent to our use of your personal data for the purpose of processing your donation.  For our full privacy policy, please see https://www.thedoor.org.uk/privacy/

 5. Governing law and dispute resolution

These terms and any dispute arising out of or in connection with your use of this website are governed by the law of England and Wales.

If you have any questions, please call 01453 756745 or email info@thedoor.org.uk