Terms and Conditions of Use, Purchases and Donations made at thedoor.org.uk
The Door Youth Project (“we”) accept no liability for your use of this website or for any damages potentially arising from it. Our services are provided ‘as is’ and without any warranty expressed or implied. You are using the services available at your own risk.
2. Intellectual Property
The content made available to you on this website remains the property of The Door and is protected by international copyright laws. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content supplied to you on this website without our prior permission, nor may you use any such content in connection with any business or commercial enterprise.
3. Payment and refunds
3.1 Paying for The Door’s services
Your payment covers the process of administering your application for support. We will only be able to proceed with your application on receipt of acceptable payment. However your payment does not guarantee the provision of our support. If it is clear to us from your initial application that we are not in a position to provide appropriate support and an assessment meeting is deemed unnecessary, we will inform you and refund your payment. However, if following an assessment meeting it is decided not to proceed with support for whatever reason, or if despite our best endeavours it has not been possible to convene an assessment meeting, no refund will be issued.
3.2 Gift cards and certificates purchased at thedoor.org.uk/shop
By checking out this basket, you are agreeing to make a donation to The Door Youth Project (charity registered in England & Wales no. 1131919).
Under charity law, you do not have the right to ask for your donation to be returned to you. Purchase of a gift package constitutes a donation, so The Door Youth Project (“we”) are unable to offer a refund unless unauthorised use of your payment card or other payment method is proven. If your card is lost or stolen, or you become aware of fraudulent use of your card or payment method, you must notify your card or payment provider in accordance with their reporting rules.
Please note that whilst every effort will be made to use your donation in the area indicated, we reserve the right to use it for our general charitable purposes where necessary.
If you have confirmed that you are a UK taxpayer in accordance with the requirements of the UK Government’s Gift Aid scheme as they apply from time to time and have elected for us to reclaim Gift Aid on this donation, we will do so.
Thank you very much for your gift!
3.3 Good purchased from thedoor.org.uk/shop
If a product purchased from The Door’s Online Shop is damaged or defective please return the product to The Door, 44-45 High Street, Stroud, GL51AN requesting a refund or replacement. A full refund will be issued to the account from which the purchase was completed or a replacement will be provided (where stock is available).
If for any other reason you are not fully satisfied with your purchase please contact us directly on 01453 756745 and we will be happy to help you.
If a product is not faulty or damaged The Door will offer a refund for up to 14 days from when you receive your items. Should a customer wish to return their purchase buyer pays return postage costs.
5. Governing law and dispute resolution
These terms and any dispute arising out of or in connection with your use of this website are governed by the law of England and Wales.
If you have any questions, please call 01453 756745 or email firstname.lastname@example.org